| Search For Keyword or Phrase: |
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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- How To Read the Meter
A Ready to Copy mode will be displayed before performing the following steps. The Review button is just below the Information [i] button and looks like the profile of a face looking at a document. The Copy Count is displayed on the bottom, left of the Touch Screen. more...
- Fusing Fault
If there is a green handle in the Fuser area, lift the Fuser baffle higher to expose any hidden paper. If there is an Output Tray, pull it away from the machine and remove any hidden paper found in the area. If there is a Sorter, pull the Sorter away from the machine and remove any misfed paper in the area. more...
- Call for Service Message
Review the First Line of the Message on the Touch Screen and Follow the Actions Provided . The Touch Screen has a two line message display. One line will show white letters on a background and one line will show black letters on a white background. more...
- Paper Jam
Clear the Paper Jam Inside the Machine, Inside Paper Trays 2 and 3, and the Trayless Path . Open Paper Tray 2 and 3. Locate the Trayless Plate above Paper Tray 3. more...
- Paper Jams or Misfeeds in Paper Trays 2 and 3
Paper Jams or Misfeeds in Paper Trays 2 and 3 . Clear the Paper Jam Inside the Machine, Inside Paper Trays 2 and 3, and the Trayless Path . Tray 1 . more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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